Use of private information policy (GDPR)

Last updated: August 20, 2020

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Kathaleen Jackson

29 Hordaland
Kirkwall, Orkney
KW15 1UN

Tel 07485 226893
info@orkneyparrots.com

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website by us and by third parties

When you use our contact form or email address to contact us, we require your name, email address and telephone in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

What information we hold

• When you contact us by email or through our website, we collect your name, email address and phone number.

• All shop payments are processed by Stripe and we never process card payments directly but will always use above company who are GDPR and PCI DSS compliant and value security above all else.

Where we store your information

When you contact us by email or through our website, we store your information in email program. When you make a purchase from our online shop we store your information in our Squarespace account in order to process your order.

What we use your information for

We use your information to process your orders from our online shop. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again.

Who’s responsible for your information at our company

Kathaleen Jackson is responsible for the security of your information. You can contact her by email at info@orkneyparrots.com or by phone on 07485 226893 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it to process your orders have access.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

3rd Party Payments

When you make a payment by Stripe you understand and agree that: (i) you will be leaving the Orkney Parrots website and will be transferring to their payment platform,  (ii) your information you enter shall be subject to their own privacy policy,  (iii) your information may be processed and stored outside of the European Union and (iv) they shall be responsible for all processing of your information. 

Stripe

Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by Stripe of your credit or debit card details and other personal data are governed by their terms and conditions. See https://stripe.com/gb/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

• Right to confirmation – you have the right to know if we hold personal data that concerns you

• Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you

• Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you

• Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Kathaleen Jackson by email at info@orkneyparrots.com or by phone on 07485 226893. If you’re the letter writing type, send your envelope to Orkney Parrots, 29 Hordaland, Kirkwall, Orkney, KW15 1UN.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last Updated: This Privacy Policy was last updated on August 20, 2020.